At iMagic Pty Ltd, we aim to provide high-quality products and services that meet your needs. However, if you are not satisfied with your purchase or encounter any issues, we are here to help. Please review our refund policy below for information on how refunds are handled.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
If the product or service is defective or not as described.
If there is an error in the transaction or billing.
If the product or service was not delivered or made accessible to you as intended.
To be eligible for a refund, you must provide proof of purchase (e.g., order number, receipt) and a description of the issue.
2. Timeframe for Refund Requests
Refund requests must be submitted within 30 days of the original purchase date. After this period, we may not be able to issue a refund unless required by law.
3. How to Request a Refund
To request a refund, please contact our customer support team by:
Filling out our contact form on the website.
Providing details about the issue and proof of purchase.
Our team will review your request and respond within 7 business days.
4. Refund Process
If your refund request is approved, the refund will be processed to the original payment method used for the purchase. Please allow 21 business days for the funds to be credited to your account.
5. Non-Refundable Items/Services
The following items and services are generally non-refundable:
Downloadable digital products that have been accessed or downloaded.
Services that have been fully provided or consumed.
Custom-made or personalized products.
6. Changes to this Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting to our website.
7. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us through our contact form.