iMagicSoft Support

[TimRussell]

Just downloaded the trial version today for an assessment.

Pretty baffled as I can't see anywhere to add supplier contact details, rates, options, contracts etc, and no way to add supplier costs to a booking to enable us to do P&L reports.

Am I missing something or does iMagic not contain this functionality? If it doesn't, what is the point of anyone actually using it?

[imagicsupport]

Hi Tim,

I know you've emailed through too, but I'll answer both here and on the email.

iMagic Tour was originally designed for people running and booking the tours themselves. So you might have someone who owns a tour company and needs to sell say tickets.

This is subtly different to someone who is selling tours as a reseller, which it sounds like you are doing. In that you'd sell maybe a tour, hotel booking, flights etc. Bundle them together then invoice out the different companies involved.

In either case you can add extras like Hotel charges etc on the booking Payment step. Just click Add Item, enter in the hotel charges and it will update the total charged to the customer.

So both types of companies in the chain can use the software, however it's intended use is for the first.

However at present you can't create P&L reports etc since the cost isn't tracked. But I don't see why we can't add that in for you, it should just be case of adding it as an option to track or not and then produce the reports.

Regards, Jon

[TimRussell]

No, this doesn't answer my question. Adding items just increases the amount owed by the customer, it doesn't create a record of costs owed by us & nor does it display the margin between the two. In which case, we can't use the product!