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Multiple hotel guest payments

 
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2260

PostPosted: Thu May 03, 2018 7:31 am    Post subject: Multiple hotel guest payments Reply with quote

Good Morning,
I used to be able to add a 3rd payment ( in this instance the customer made a deposit, then paid the balance and I now need to add a credit). Now it does not allow me to hit the “add payment” button; but only shows “paid in full”. If I hit this button, because there is a credit balance, it tells me there is nothing for the customer to pay.

What happened to the “add a payment” button? Customer checked in to the Southwest Room on 04/27/18 if that is helpful.

Desiree
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imagicsupport
Site Admin


Joined: 16 Dec 2006
Posts: 2260

PostPosted: Thu May 03, 2018 7:43 am    Post subject: Reply with quote

Hi Desiree,

Thanks for the question on recording guest payments.

You can either choose to record single or multiple payments for a guest. Multiple payments allow you to split the payments by the guest, record the amount received, payment method and date.

You can enable multiple payments by selecting:
Configure > Advanced > Payments and Deposits

Then check 'Allow multiple customer payments'. When enabled you'll have access to 'Add Another Payment' option on 'Step 4 - Payment' during a booking.

Regards, John
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