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imagicsupport
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Joined: 16 Dec 2006
Posts: 2160

PostPosted: Thu Aug 17, 2017 7:46 am    Post subject: Anti-Virus Reply with quote

Hi John,
Thank you for following up. Seems to be working much better now, but still having some ongoing issues.
I believe the issues are on our side because the software is outside of the approved company software. I cannot do updates because our anti-virus will not allow it.

Fern
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imagicsupport
Site Admin


Joined: 16 Dec 2006
Posts: 2160

PostPosted: Thu Aug 17, 2017 7:52 am    Post subject: Reply with quote

Hi Fern,

Thanks for the update.

If you can let me know which Anti-Virus software you are using and ideally what message it is giving I can contact the company directly to resolve the issue. They will then 'white list' the iMagic Inventory update for you which should at least allow you to install the updates.

Occasionally this issue arises when the antivirus settings are particularly high. I have not yet had an Anti-Virus company refuse the request.

I believe you have my email details already, but if not you can find them on the main inventory management website:
http://www.imagicinventorysoftware.com/InventorySupport

Regards, John
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