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Compatibility of word automation with Office 2013

 
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ufspeter



Joined: 14 Sep 2015
Posts: 2

PostPosted: Wed Sep 16, 2015 5:25 pm    Post subject: Compatibility of word automation with Office 2013 Reply with quote

I recently replaced Office 2010 with Office 2013 and word automation for custom invoices no longer works. I receive the following error message when trying to print the invoice:
"Unable to launch Microsoft Word.
Automation error
A Microsoft Software Installer error was encountered. -2147467229"
Is iMagic Inventory not compatible with Office 2013?
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2355

PostPosted: Fri Sep 18, 2015 8:54 am    Post subject: Reply with quote

Hi Peter(?),

Thanks for the post.

Yes iMagic Inventory works with Office 2013. From the error message it sounds like an installation issue with Word. I'd suggest reinstalling and/or performing a repair.

Regards, Jon
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ufspeter



Joined: 14 Sep 2015
Posts: 2

PostPosted: Fri Sep 18, 2015 7:34 pm    Post subject: Reply with quote

Hi Jon,

I have uninstalled and re-installed Microsoft Office multiple times but the problem only went away when I followed the instructions given at:

https://social.technet.microsoft.com/Forums/office/en-US/56edf118-891f-4ef1-b8ee-550a15bd1277/error-when-using-office-automation?forum=officeitproprevious#60965d20-072e-4680-964b-014a0b17dcd4

Hope this helps anyone facing the same problem when upgrading from Office 2010 to Office 2013.
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2355

PostPosted: Sat Sep 19, 2015 9:48 am    Post subject: Reply with quote

Thanks Peter. I wasn't aware of this issue with the Office 2013 installer.

Note to anyone else reading this thread. If you're experiencing the error "Unable to launch Microsoft Word. Automation error. A Microsoft Software Installer error was encountered. -2147467229" when printing to the Custom Invoice for Word then it may be an installation issue. The suggestion from the Microsoft TechNet website from Jürgen Weber is:

Quote:
I had excactly the same problem after replacing a previously installed Office x64 by the x86 version. It seems to be a problem of the Office 2010 x64 uninstaller, which does not remove the x64 COM registration properly. In my case, removing the registry key

HKEY_CLASSES_ROOT\CLSID\{00024500-0000-0000-C000-000000000046}

did solve the problem for Excel. There are similar keys for the other Office programs (which can be identified by the sub key 'ProgId'), but I did not tried them out.

Please try first to rename the key, which has the same effect as deleting it - but this enables you to restore easily the previous state.

Jürgen Weber


Regards, Jon
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