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Delete guest payment?

 
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2381

PostPosted: Mon Nov 18, 2019 9:32 am    Post subject: Delete guest payment? Reply with quote

Hello,
I have a question. How to delete a payment already taken when the reservation was cancelled. It is showing up in the payment report with rooms for today and I need to get rid of it.
Corina General manager
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imagicsupport
Site Admin


Joined: 16 Dec 2006
Posts: 2381

PostPosted: Mon Nov 18, 2019 9:35 am    Post subject: Reply with quote

Hi Corina,

Thanks for the post on managing hotel guest payments.

You'd want to edit the booking, go to Step 4 - Payment. Next to the guest payment you want to remove click the 'Delete payment' button. This is assuming that the user has permission to delete a guest payment (that can be set under the 'User Access'.

Regards, John
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