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Pricing Problem

 
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2227

PostPosted: Thu Feb 08, 2018 9:44 am    Post subject: Pricing Problem Reply with quote

Hello,

We are experiencing a problem with our pricing. We have our prices set to $65/night, but one of our rooms is defaulting and billing as $50 and another at $60. We have tried to reset the price, but this is still the case.

Thank you,

Ashley
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2227

PostPosted: Thu Feb 08, 2018 9:46 am    Post subject: Reply with quote

Hi Ashley,

Thanks for the question on setting hotel room pricing.

The pricing used will depend on the 'Room Pricing Options' you have active. So it could be that it's using seasonal or room type pricing for instance. You can see the various options available for that room via Configure > Rooms, then edit the room in question. Without seeing the database - I would guess - that you have Season Pricing for that room, this would override the Basic Pricing.

Maybe give that a go, if nothing is obvious then please send over your database via 'Help > Send Database to iMagic Support' and I can take a look for you.

Regards, John
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imagicsupport
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PostPosted: Fri Feb 09, 2018 8:27 am    Post subject: Reply with quote

John,

Thank you very much! That was the case and it is fixed now Smile

Ashley
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imagicsupport
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PostPosted: Fri Feb 09, 2018 8:28 am    Post subject: Reply with quote

Not a problem Ashley, you are most welcome. Smile
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