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Changing to new computer

 
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2227

PostPosted: Wed Jan 31, 2018 6:08 am    Post subject: Changing to new computer Reply with quote

Hi at iMagic
We are in the process of switching to a new computer. We have downloaded the iMagic hotel reservation program and transferred the database per your instructions. The program opens on the new computer and shows all the information from the transferred database. However, when we click on an existing reservation or try to add a new reservation and click accordingly the program just sits with the timer spinning and never responds. Eventually we have to close the program with task manager. For the moment we have deactivated the program on the new computer and reverted to the old machine so as not to disrupt our reservations system. Hoping that you will be able to help us rectify this problem
Thanks and Best Regards
Terence (Terry) Simpson
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imagicsupport
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Joined: 16 Dec 2006
Posts: 2227

PostPosted: Wed Jan 31, 2018 6:12 am    Post subject: Reply with quote

Hi Terry,

Thanks for the question on performance when switching PCs.

It's probably that the database needs to be 'compacted'. When upgrading the database will be updated to the latest version, this can have the side effect of the database file becoming quite large. Compacting removes any old information that has previously been deleted or was created in the update.

How large is the database file on the new PC?

Regards, John
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imagicsupport
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PostPosted: Thu Feb 01, 2018 5:35 am    Post subject: Reply with quote

Hello,
thanks for your reply.

Our database is 252 MB. How can we compress it?
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imagicsupport
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Joined: 16 Dec 2006
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PostPosted: Thu Feb 01, 2018 5:36 am    Post subject: Reply with quote

Hi Terry,

Thanks for the details on the hotel database.

If you don't have something like MS Access you can use our compact utility. So you would:
1) Backup the database.
2) Download and launch our compact and repair utility from support.
3) The database should be compacted, you can check on the file size.

You should find a significant improvement in performance.

Regards, John
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