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  Topic: Improving printer speed
imagicsupport

Replies: 1
Views: 27

PostForum: iMagic Inventory Software   Posted: Tue Nov 20, 2018 10:47 am   Subject: Improving printer speed
Hi Jason,

Thanks for the post.

Which make/model printer are you currently using? What is your budget?

Have you renewed your updates/support to iMagic Inventory? The last renewal I can see exp ...
  Topic: Pre-purchase questions
imagicsupport

Replies: 1
Views: 2

PostForum: iMagic Inventory Software   Posted: Tue Nov 20, 2018 10:45 am   Subject: Pre-purchase questions
Hi Nicole,

Thanks for the post and questions on iMagic Inventory.

Let me go through each:

1. Pricing includes a year of updates/support. After that time you can optionally renew for another y ...
  Topic: Pre-purchase questions
imagicsupport

Replies: 1
Views: 2

PostForum: iMagic Inventory Software   Posted: Tue Nov 20, 2018 10:43 am   Subject: Pre-purchase questions
I have a few more questions:

1. is the cost $299 for the software per year?
2. how do upgrades work and how often are there upgrades?
3. Can there be different customers with different items? (no ...
  Topic: Three user licenses usage
imagicsupport

Replies: 1
Views: 23

PostForum: iMagic Inventory Software   Posted: Sat Nov 17, 2018 1:43 pm   Subject: Three user licenses usage
Hi Charles,

Thanks for the post and question on licensing.

Yes. You'd need to uninstall from one of the existing PCs, then install on the additional PC. A three-user license means you can have i ...
  Topic: Three user licenses usage
imagicsupport

Replies: 1
Views: 23

PostForum: iMagic Inventory Software   Posted: Sat Nov 17, 2018 1:42 pm   Subject: Three user licenses usage
I purchased three user licenses. The question is can I reinstall one of the licenses on another computer?

Mr.Charles
  Topic: Unable to launch
imagicsupport

Replies: 3
Views: 43

PostForum: iMagic Inventory Software   Posted: Fri Nov 16, 2018 7:06 am   Subject: Unable to launch
Hi Erik,

Thanks for the reply.

There shouldn't be any change to the data. But to be sure, you can always back up the database first before reinstalling.

Regards, John
  Topic: Unable to launch
imagicsupport

Replies: 3
Views: 43

PostForum: iMagic Inventory Software   Posted: Fri Nov 16, 2018 7:05 am   Subject: Unable to launch
Hi John,

Many thanks for the quick response. I will follow your installation steps tomorrow.

What will happen with the data that is already in use on the version that is giving the error issues? ...
  Topic: Unable to launch
imagicsupport

Replies: 3
Views: 43

PostForum: iMagic Inventory Software   Posted: Thu Nov 15, 2018 6:09 am   Subject: Unable to launch
Hi Erik,

Thanks for the post and error message.

This error is indicating an installation issue. To resolve, you'd want to reinstall the Full Edition and then reinstall the latest update.

I've ...
  Topic: Unable to launch
imagicsupport

Replies: 3
Views: 43

PostForum: iMagic Inventory Software   Posted: Thu Nov 15, 2018 6:06 am   Subject: Unable to launch
The latest update was working fine for the last 2 weeks, but from this morning we are getting errors.
I've attached the error report, can you help us fix this issue.

Failed to load control 'C1Ela ...
  Topic: emailing customers
imagicsupport

Replies: 3
Views: 163

PostForum: iMagic Hotel Reservation   Posted: Thu Oct 25, 2018 1:40 pm   Subject: emailing customers
Hi Kim,

The Email Mailing List Wizard creates a text file with the email addresses. You'd open this text file. In terms of steps you would:
1) Select from the main menu, Customers > Email Maili ...
  Topic: emailing customers
imagicsupport

Replies: 3
Views: 163

PostForum: iMagic Hotel Reservation   Posted: Thu Oct 25, 2018 1:35 pm   Subject: emailing customers
Hello again, once again you offer no help. Your help page says nothing but to go to email wizard which does nothing. There is no file I can find that says one thing about email list. I have clicked ev ...
  Topic: Guest preferences
imagicsupport

Replies: 1
Views: 109

PostForum: iMagic Hotel Reservation   Posted: Wed Oct 24, 2018 6:53 am   Subject: Guest preferences
Hi Vicki,

Thanks for the question on recording guest preferences.

Maybe make sure the option hasn't been accidentally turned off. Select Configure > Advanced > Customer Fields and check Cu ...
  Topic: Guest preferences
imagicsupport

Replies: 1
Views: 109

PostForum: iMagic Hotel Reservation   Posted: Wed Oct 24, 2018 6:52 am   Subject: Guest preferences
We just renewed for another year with IMagic and upgraded to the 6.10 version. As per previous versions there was a "Guest Preference" box when making a reservation. This was very helpful ...
  Topic: emailing customers
imagicsupport

Replies: 3
Views: 163

PostForum: iMagic Hotel Reservation   Posted: Wed Oct 24, 2018 6:45 am   Subject: emailing customers
Hi Kim,

Thanks for the question on creating an email list for hotel guests.

I'm sorry to hear about the issues you are having with iMagic Hotel, let me see how I can help sort this out for you. ...
  Topic: emailing customers
imagicsupport

Replies: 3
Views: 163

PostForum: iMagic Hotel Reservation   Posted: Wed Oct 24, 2018 6:42 am   Subject: emailing customers
Hello, I am trying to create a email list to all our customers. I went to email wizard but it doesn´t do anything. Please help me create an email list so I can send out promotions and information to ...
 
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