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  Topic: Hotel Guest Receipt/Confirmation Access Denied
imagicsupport

Replies: 3
Views: 20

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:56 am   Subject: Hotel Guest Receipt/Confirmation Access Denied
Hi Bill,

Okay, it sounds like this is a file association issue in Windows. But can you please email me over one of the generated hotel guest receipt/confirmation files, I will try it here to see wh ...
  Topic: Hotel Guest Receipt/Confirmation Access Denied
imagicsupport

Replies: 3
Views: 20

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:53 am   Subject: Hotel Guest Receipt/Confirmation Access Denied
Still cannot access any documents via iMagic, including any new one's created.

Even using Explorer, I can't open any of the rtf files by clicking on them.

I now have to first select "Word 2 ...
  Topic: Hotel Guest Receipt/Confirmation Access Denied
imagicsupport

Replies: 3
Views: 20

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:53 am   Subject: Hotel Guest Receipt/Confirmation Access Denied
Hi Bill,

Thanks for the update.

iMagic Hotel Reservation will use the setting in Windows to launch the default application associated with RTF files. This happens when you click 'Print Confirmat ...
  Topic: Hotel Guest Receipt/Confirmation Access Denied
imagicsupport

Replies: 3
Views: 20

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:51 am   Subject: Hotel Guest Receipt/Confirmation Access Denied
Hi Jon:

So I decided to check my iMagic documents files and discovered that the document I CANNOT access from iMagic directly, has in fact been produced.

When I attempted to open it by clicking ...
  Topic: Activating online
imagicsupport

Replies: 1
Views: 7

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:21 am   Subject: Activating online
Hi James,

Thanks for the post and log files (ed - this were emailed).

You are correct, there should be no need to Activate iMagic Hotel Reservation more than once on a PC. I've examined your ins ...
  Topic: Activating online
imagicsupport

Replies: 1
Views: 7

PostForum: iMagic Hotel Reservation   Posted: Mon Aug 21, 2017 5:19 am   Subject: Activating online
Hi John

When I went to start iMagic Hotel a second time
I had to activate it again with the e mail address and password I then had to go to the short cut link to start the program It started ok I ...
  Topic: Maximize inventory window automatically
imagicsupport

Replies: 1
Views: 37

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 8:05 am   Subject: Maximize inventory window automatically
Hi Jon,

Have you been able to isolate the network issue at all? Generally, when this issue has arisen in the past, it is caused at a particular point in the network chain. Once found it can often b ...
  Topic: Maximize inventory window automatically
imagicsupport

Replies: 1
Views: 37

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 8:03 am   Subject: Maximize inventory window automatically
Hi John-
It still acts up with them same network issue but we are dealing with it.

I do have another question: is there a way to get the print/ and alternate screens to maximize automatically? ...
  Topic: Anti-Virus
imagicsupport

Replies: 1
Views: 23

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 7:52 am   Subject: Anti-Virus
Hi Fern,

Thanks for the update.

If you can let me know which Anti-Virus software you are using and ideally what message it is giving I can contact the company directly to resolve the issue. They ...
  Topic: Anti-Virus
imagicsupport

Replies: 1
Views: 23

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 7:46 am   Subject: Anti-Virus
Hi John,
Thank you for following up. Seems to be working much better now, but still having some ongoing issues.
I believe the issues are on our side because the software is outside of the approved ...
  Topic: Multiple version installs on same PC
imagicsupport

Replies: 1
Views: 24

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 7:41 am   Subject: Multiple version installs on same PC
Hi Josh,

Thanks for the post.

There is no 'easy' way to install multiple versions of iMagic Inventory on the same installation of Windows.

We often have to test different versions of iMagic ...
  Topic: Multiple version installs on same PC
imagicsupport

Replies: 1
Views: 24

PostForum: iMagic Inventory Software   Posted: Thu Aug 17, 2017 7:39 am   Subject: Multiple version installs on same PC
Can you tell me if it is possible to have two different versions of iMagic installed on the same PC, 3.16 and 5.24. I am trying to consider my options for establishing a test environment for iMagic 5 ...
  Topic: Unable to enter key because version out of date
imagicsupport

Replies: 1
Views: 39

PostForum: iMagic Inventory Software   Posted: Wed Aug 16, 2017 5:30 am   Subject: Unable to enter key because version out of date
Hi Jennifer,

Thanks for the post. I replied to your email this morning with instructions. But for anyone else...

Please email through a screenshot of the message you are receiving when entering ...
  Topic: Switching computers
imagicsupport

Replies: 1
Views: 32

PostForum: iMagic Hotel Reservation   Posted: Fri Aug 11, 2017 6:05 am   Subject: Switching computers
Hi Jessica,

Thanks for the email.

Essentially what you'd want to do is take a copy of the 'database file' from the existing installation (this holds all the information for your hotel), deactiva ...
  Topic: Switching computers
imagicsupport

Replies: 1
Views: 32

PostForum: iMagic Hotel Reservation   Posted: Fri Aug 11, 2017 6:03 am   Subject: Switching computers
Hello, I was hoping you would be able to help me switch my imagic hotel to my new computer?

Yours In Hospitality,

Jessica
 
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